logo
Iron Horse BBQ at work

F.A.Q.

How did the first Iron Horse BBQ form?

Read about the history

What is the advantage of buying an Iron Horse?

There are unparalleled advantages to owning an Iron Horse. Millions of cooks use ordinary barbecues around the world, but there is only one barbecue that can boast of its powerful performance and presentation. What other barbecue can draw enormous crowds, serve as a conversation piece and ensure that everyone walks away satisfied?

What makes Iron Horse different from other commercial grills currently on the market?

Each Iron Horse BBQ is crafted with the careful attention to detail that only experienced, fully certified welders can deliver. We use a thicker, more durable metal stock (1/8" high-strength A656 Grade 70, ASTM A36 steel and stainless steel), for the body, grill and warming racks to add not only stability, but also years of product life. Moreover, unlike most commercial grills, this grill is designed for easy transportation and use.

Does the Iron Horse BBQ, Inc. cater?

No, the Iron Horse BBQ, Inc. does not cater, we only manufacturer the barbecue. However, we sell to the Rental Industry, which prefers the Iron Horse to standard grills.

What colors does the Iron Horse come in?

The Iron Horse can be any color you imagine. This is yet another advantage of buying an Iron Horse. If you are an avid sports fan, this may be the perfect way to show your support and pride at tailgate parties!

The standard colors offered are shown on the specifications page. Those colors are as follows, evergreen-green, royal blue, pastel blue, light orange, classic red and classic yellow.

Are there other Iron Horse designs available?

Yes, there is a mini Iron Horse BBQ, named Iron Pony (patent pending) soon to come on the market. Beside that, there are no other models available to the public. However, being that the Iron Horse is a subsidiary of Pro Weld, Inc., a professional fabrication shop; it is possible to customize the Iron Horse to suit the needs of companies.

Modifications done to the Iron Horse are on a case-by-case basis and must be submitted to Iron Horse designer. Once approved, the revised barbecue will be put in production.

Do you offer a propane version of the Iron Horse?

Yes, we offer 3 Models:

1. 100% Charcoal/wood
2. 50/50 Model - Charcoal/wood and Propane/natural gas - Infrared
3. 100% Propane/natural gas - Infrared

What is Infrared?

How do I contact an Iron Horse designer?

To contact an Iron Horse designer send an email to info@ironhorsebbq.com. Be sure to include contact information including company name (website if available), contact's first and last name, contact's direct line, and mailing and email address.

Is the Iron Horse BBQ available for franchising or distributorship?

No, the Iron Horse BBQ is not available for either franchising or distributorship at this time. Private and corporate buyers individually purchase the Iron Horse BBQ and its products.

How long will it take to receive an Iron Horse BBQ?

The production schedule is set for 8-10 weeks, but can fluctuate based on quantity orders. Keep in mind that each Iron Horse is custom built to suit your needs!

What happens when I place an order?

In the future, when you order through Pay Pal, you will see a "Thank You" page appear, and a customer representative will call you within 72 hours to verify your order.

Which credit cards or payments types are accepted?

We accept the following major credit cards including American Express, MasterCard and VISA. In addition, Pay Pal and checks are available for qualifying customers. In order to complete the purchase, a customer service representative will call to verify the account information before the card is charged. Once the card is charged, the representative will give you a traceable confirmation number.

Can I make payments?

Iron Horse BBQ, Inc. does not accept payments outside the 50% down, and remaining 50% due upon completion. However, there are many payment options through Paramount, our favored financing company. Contact us at 877.BBQ.Train

Will I be charged sales tax?

No, taxes added! Since our corporate location is in Oregon (a non-sale tax state), you will only be charged the total amount of your purchase, plus delivery.

How are shipping charges determined?

Shipping charges are predicated upon regions within the continental United States. All Iron Horse BBQ's are shipped from our Southern Oregon facility.

Do you offer delivery outside the continental United States?

Yes, the Iron Horse BBQ, Inc. delivers globally, but keep in mind that prices will reflect such a delivery.

Is there a User's Guide included?

Yes, a User's Guide is included with the purchase of an Iron Horse BBQ.

Is there a warranty or return policy?

Iron Horse BBQ, Inc. does not offer a return policy, but there is a limited ONE-year manufacturer's warranty.

How easy is the Iron Horse to tow?

Towing the Iron Horse is super-easy. We have specifically designed each dimension of the Iron Horse to be user friendly, without the fear of accidents. With its specially rated axels and radial tires, you can confidently sport your Iron Horse to and from events. All that is needed is a small SUV or pick up and you have a party on wheels.

*See your vehicle weight rating to determine your vehicle capacity.*

Do I need a special license or license plate for my Iron Horse?

Owners of the Iron Horse will only need to hold a valid state license to drive the Iron Horse. The Oregon State Law requires a license plate for vehicles exceeding 2,200 lbs. Oregon residents will need a license for the Iron Horse. If you live outside of Oregon, you will need to consult the state DMV for requirements.

What is the cooking capacity of the Iron Horse?

When fully loaded with briquettes, you can expect a 4 to 6 hour burn time. Each side of the grilling area holds approximately 24 lbs of briquettes. The number of people it serves depends on the type of food, and number of cooks. In our field tests, chefs easily cooked 104 (41/2") hamburger patties at one time and fed 300 people in an hour.

Is the Iron Horse easy to clean?

The special powder coated-stainless steel grills and racks can be quickly power washed. The pullout ash containers, and open design of the unit make it easy to keep clean and sanitary.

Does it have auxiliary cooking burners?

There are two 30,000 BTU burners located in the swing-out door on both sides of the unit. Propane tanks easily attach once the doors are open and in a locked position. Each of the four burners can accommodate two-16 gallon pot.

What kind of finish is standard on the Iron Horse BBQ?

A high-temperature, powder-coat finish is applied to the exterior surfaces to protect the unit from the elements for years to come. With a minimum of cleaning maintenance, the Iron Horse will look as colorful and bright for more than ten years.



© Iron Horseā„¢ Barbecue Inc. 2005-2009 Site by KJC